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	Submit date/time
	Subject
	Description
	Contact
	Type
		Fix
		Enhancement
		Operational
	Priority Levels
		Immediate Need
		Critical to Perform Business
		Impedes, but can work around
		Nuisance Problem	
	Estimate completion time
	State
		Submitted
		Verified
		Analyzed
		In Development
		In Peer Testing (by another programmer)
			Check code
			Check functionality
		Delivered
			Closed
			Back In Development
	History
		Submit date/time
		action took
		old state
		new state
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	Admin comments
	Admin resolution
	Admin test plan
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	Add ticket & answer to Knowledge Base
	Adverage time to complete a priority level
	E-mail change of status
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